Frequently Asked Questions List

• Problems Uploading My Finds Pocket Query
  


• Problems Signing In
  


• Requesting a DeLorme Map

If your question isn't addressed in the FAQs, fill out the following form to contact us.

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Topic:	General Question Problem Report Feature Suggestion Other Issue
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When I upload a pocket query, I get an error that it's an invalid file!

Each time you want to update your profile with information about new finds, you need to go to geocaching.com and download your latest "My Finds" pocket query. This isn't a pocket query that you create yourself. Our site can't use traditional pocket queries that you customize/build with geocaching.com or other programs. This query is a special file that can be downloaded by going to the geocaching.com Build Pocket Queries page and clicking the "Add to Queue" button from the "My Finds" section in the Active Pocket Queries tab. That's it. You don't need to create a query. Just click that button. About 15 minutes later you'll get an email telling you your query is ready. You can then go to the Build Pocket Queries page again and click into the "Pocket Queries Ready For Download" tab. Your My Finds query should be there ready to be downloaded and will have all your finds.



I can't sign in and the site isn't giving me any error messages.

If you're trying to sign in, but the site just keeps prompting you over and over again without any errors, try clearing your "cookies" in your web browser (if you're a more advanced computer user, you can delete just the cookie for "mygeocachingprofile.com") Cookies are small files that websites save on your computer to handle signing in/out of sites. Sometimes they get corrupted and you'll have issues signing into a site until you delete the cookie and get a fresh one. If you're not sure how to clear them, take a look at this webpage which explains how to clear cookies in each web browser.

I'd like to see my state's DeLorme challenge added to your site!

No problem! We're working on adding all DeLorme challenge maps to our site. We're developing these in the order they're requested. Here's our current list.

• WY
• MI
• WI
• OK
• LA
• AL
• IN
• CO
• KS
• IA
• TX
• NM
• WV
• UT
• IL
• MS
• DE (just DE alone, MD/DE already done)
• ID
• NH
• NE
• MO
• MT
• ME
• SD

No need to email us if your state is already on this list. However, if you'd like to be notified when your state is finished, let us know and we'll add you to the contact list for that state.