Frequently Asked Questions List

• Errors After Uploading My Finds PQ
  


• My Finds PQ Won't Upload
  


• Not Seeing My Latest Stats
  


• Problems Signing In
  


• My Action and Photo Challenges Aren't Showing
  


• Requesting a DeLorme Map

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When I upload a pocket query, I get an error that it's an invalid file!

Each time you want to update your profile with information about new finds, you need to go to geocaching.com and download your latest "My Finds" pocket query. This isn't a pocket query that you create yourself. Our site can't use traditional pocket queries that you customize/build with geocaching.com or other programs. This query is a special file that can be downloaded by going to the geocaching.com Build Pocket Queries page and clicking the "Add to Queue" button from the "My Finds" section in the Active Pocket Queries tab. That's it. You don't need to create a query. Just click that button. About 15 minutes later you'll get an email telling you your query is ready. You can then go to the Build Pocket Queries page again and click into the "Pocket Queries Ready For Download" tab. Your My Finds query should be there ready to be downloaded and will have all your finds.



When I try to upload my file, the upload bar just spins or restarts. The website never even gets to start processing my stats.

If your file won't upload, first check that you're uploading a .zip file and not the .gpx file. Geocaching.com gives you a .zip file, but some web browsers like Safari will automatically "unzip" the file for you when you download it so you're left with only the .gpx file. Uncompressed .gpx files can be too large for the site to handle. To fix, either "zip" your gpx file before uploading or set your web browser so it won't unzip the file when you download it. This is very easy. Instructions to stop Safari from doing this can be found here.

I've uploaded my finds, but the site is still showing my old information!

Sometimes you upload your lastest pocket query but your profile statistics/maps don't seem to update. Or, perhaps only some of the sections update. This is a common issue because web browsers often "cache" old images locally on your computer so they don't have to reach out over the Internet and pull the new images down. This is usually a helpful trick to speed up web browsering but in this case, we want to see the newest images. To fix, just go to the webpage showing the older images (in this case your profile page) and click the Refresh button on the browser. This forces the browser to get the latest images.

I can't sign in and the site isn't giving me any error messages.

If you're trying to sign in, but the site just keeps prompting you over and over again without any errors, try clearing your "cookies" in your web browser (if you're a more advanced computer user, you can delete just the cookie for "mygeocachingprofile.com") Cookies are small files that websites save on your computer to handle signing in/out of sites. Sometimes they get corrupted and you'll have issues signing into a site until you delete the cookie and get a fresh one. If you're not sure how to clear them, take a look at this webpage which explains how to clear cookies in each web browser.

My Action and Photo Challenges aren't showing up or contributing to my stats.

Groundspeak has not yet added Challenge caches to pocket queries and therefore the My Finds PQ used by the site does not have your challenge caches. Once Groundspeak adds Challenges, we'll add Challenge stats to the site.

I'd like to see my state's DeLorme challenge added to your site!

MyGeocachingProfile.com currently has maps for about half of the DeLorme challenges. Since the site was acquired by Groundspeak, there will be only limited development on this site. However, we have passed along all of our users' fantastic development requests, including the rest of the DeLorme maps, to the Groundspeak team so they can continue development of new features and maps directly on the geocaching.com site.