Contact us using the form below to provide feedback, request features or ask us a question. We'll get back to you as soon as we can at the email address you provide. Before you
send a message, check the Frequently Asked Questions to see if your issue is already addressed.
Frequently Asked Questions List
If your question isn't addressed in the FAQs, fill out the following form to contact
us.
Frequently Asked Questions
When I upload a pocket query,
I get an error that it's an invalid file!
Each time you want to update your profile with information about new finds, you
need to go to geocaching.com and download your latest "My Finds" pocket query.
This isn't a pocket query that you create yourself. Our site can't use traditional
pocket queries that you customize/build with geocaching.com or other programs. This query
is a special file that can be downloaded by going to the geocaching.com
Build Pocket
Queries page and clicking the "Add to Queue" button from the "My Finds" section
in the Active Pocket Queries tab. That's it. You don't need to create a query. Just
click that button. About 15 minutes later you'll get an email telling you your query
is ready. You can then go to the Build Pocket Queries page again and click into
the "Pocket Queries Ready For Download" tab. Your My Finds query should be there
ready to be downloaded and will have all your finds.
I can't sign
in and the site isn't giving me any error messages.
If you're trying to sign in, but the site just keeps prompting you over and over
again without any errors, try clearing your "cookies" in your web browser (if you're
a more advanced computer user, you can delete just the cookie for "mygeocachingprofile.com")
Cookies are small files that websites save on your computer to handle signing in/out
of sites. Sometimes they get corrupted and you'll have issues signing into a site
until you delete the cookie and get a fresh one. If you're not sure how to clear
them, take a look at
this
webpage which explains how to clear cookies in each web browser.
I'd like to see my
state's DeLorme challenge added to your site!
No problem! We're working on adding all DeLorme challenge maps to our site. We're
developing these in the order they're requested. Here's our current list.
- WY
- MI
- WI
- OK
- LA
- AL
- IN
- CO
- KS
- IA
- TX
- NM
- WV
- UT
- IL
- MS
- DE (just DE alone, MD/DE already done)
- ID
- NH
- NE
- MO
- MT
- ME
- SD
No need to email us if your state is already on this list. However, if you'd like
to be notified when your state is finished, let us know and we'll add you to the
contact list for that state.